fije

From Clunky to Seamless: How a 'Less-Than-a-Day' Transition to TicketingHub Transformed Up and Under Adventures

Up and Under Adventures, a thriving provider of adventure activities and courses in the southwest of England, faced major problems with their previous booking system. The cumbersome platform made it hard to manage bookings and provide a seamless customer experience. In search of a solution, they turned to TicketingHub, a decision that not only simplified their operations but also led to an impressive revenue surge. Read on to discover how TicketingHub's software made a profound impact on their business.

Sobre el cliente

Up and Under Adventures

Up and Under Adventures, owned by Rob, offers thrilling climbing experiences, abseiling adventures, and navigational courses throughout the southwest of England. Operating for over six years, the company has steadily grown its offerings and recently partnered with Mountain Training to provide certified courses. Their commitment to excellence and customer satisfaction has positioned them as an industry leader in their region.

No se ha encontrado ningún artículo.

UP AND UNDER ADVENTURES

El desafío

Rob and his team at Up and Under Adventures faced this dilemma with their previous booking system:

  • Complex Navigation: "The booking system point of sale was clunky and not user-friendly. Navigating the system as a customer was very complex," Rob explained.
  • Limited Flexibility: The platform's calendar-based system didn’t allow assigning products or services to multiple staff members simultaneously.
  • Customer Confusion: The complicated process led to a poor user experience, prompting Up and Under Adventures to seek a better solution.

UP AND UNDER ADVENTURES

La Solución

TicketingHub provided Up and Under Adventures with a streamlined booking system that resolved their issues:

  • Easy Integration: "It took less than a day to integrate," said Rob. “It was a lot easier to then create new products, create discount codes, coupons and embed that into our website in a functional manner”. Despite a slight learning curve, the process was smooth, with the support from TicketingHub making it an easy trip.
  • APIs for Efficiency: Rob appreciated the ability to add APIs, especially for embedding Smart Waiver in communications. "It saves time and ensures all customer information is in one place."
  • Customer-Friendly Interface & Better Customer Service: The new system is simple for customers to use. "Nine times out of ten, customers turn up with their ticket already in hand. This means, that once we've done our introductions, we can scan them in, tick off their names on the register, and get straight into the session and the course. For us, that is just absolutely fantastic. It means that we don't have to go through and figure out who's meant to be there, and who's not meant to be there. It's just brilliant!"
  • Sales Boost: The impact on sales has been substantial. "Compared to the first two quarters of last year and the first two quarters of this year, we've almost doubled our revenue, which is it's just mind-blowing, and long may it continue!"
"It took less than a day to integrate ... It's just brilliant! ... Compared to the first two quarters of last year and the first two quarters of this year, we've almost doubled our revenue, which is it's just mind-blowing, and long may it continue!" -Rob

Simplify Bookings and Grow Your Business with TicketingHub

Ready to simplify your booking process and boost your sales like Up and Under Adventures? Get a demo of TicketingHub today and discover how our user-friendly platform can transform your business. With seamless integration, customizable features, and top-notch customer support, TicketingHub is the solution you need to grow your business.

No se ha encontrado ningún artículo.

Los operadores confían y aman TicketingHub

Retroalimentación del sitio web de Capterra

El mejor sistema de venta de entradas que existe en el planeta tierra.

Todo en él es genial. Desde los desarrolladores que siempre están ahí para ayudarte con cualquier consulta, hasta la fácil accesibilidad del sistema y la configuración.
Andreas D
24 de junio de 2022

Genial, flexible y con un gran apoyo por parte del equipo.

El sistema es muy flexible, y el equipo me ayudó con algunas personalizaciones para que se ajuste exactamente a mis necesidades. Gran ayuda del equipo. Estoy súper contento con ellos.
Daniel B
1 de octubre de 2019

Uno de los mejores sistemas para las necesidades de mi empresa.

En general ha sido una herramienta y un sistema invaluable para mi negocio, ayudándonos a crecer y expandirnos. Llevamos varios años utilizando Ticketinghub porque su sistema se adapta perfectamente a nuestras necesidades de venta de entradas a nivel mundial.
Oliver M
20 de junio de 2019

precios

En línea, en persona y a través de revendedores de confianza, todo en un solo lugar a través de nuestro software de reserva de viajes en línea.

Cualquier negocio
3%*

de crédito en línea
sólo tarjeta

* Más de 2 millones de libras de ingresos anuales Póngase en contacto con nosotros
para obtener descuentos para empresas

  • Sin cuotas mensuales ni de instalación

    No hay trucos ni cargos ocultos

  • Absorber o repercutir nuestras tasas

    No hay trucos ni cargos ocultos

  • Sin contratos a largo plazo

    No hay trucos ni cargos ocultos

  • Reservas gratuitas en el punto de venta

    No hay trucos ni cargos ocultos

  • Reservas OTA gratuitas

    No hay trucos ni cargos ocultos

Contacto con nosotros